CUSTOMER SERVICE ACCESSIBILITY POLICY
Policy Statement: Cropland Solutions Inc. is committed to providing accessible customer service to all individuals, including those with disabilities. We strive to create an inclusive and barrier-free environment that ensures everyone can access our agricultural analytics services with dignity and independence. This policy outlines our commitment to accessibility and the actions we take to achieve this goal in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Alberta Human Rights Act.
Scope: This policy applies to all employees, contractors, and volunteers who interact with customers or the public on behalf of Cropland Solutions Inc.
Communication:
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Accessible Formats and Communication Supports: Upon request, we will provide information and communications in accessible formats or with communication supports to individuals with disabilities. This includes, but is not limited to, written documents, electronic information, and verbal communication.
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Feedback Process: Cropland Solutions Inc. welcomes feedback on how we provide accessible customer service. Feedback can be submitted through various channels, including in person, by telephone, in writing, or via email. Contact information for submitting feedback is available on our website.
Assistive Devices: We are committed to serving individuals with disabilities who use assistive devices to access our agricultural analytics services. Our staff is trained to be familiar with various assistive devices and will provide assistance as needed.
Service Animals and Support Persons: Cropland Solutions Inc. welcomes individuals with disabilities who are accompanied by a service animal or a support person. We ensure that our staff is trained to interact effectively with these individuals and provide appropriate support.
Training: All employees, contractors, and volunteers are provided with training on accessible customer service as part of their orientation process. Training is also provided when there are changes to our policies, practices, or procedures.
Notice of Temporary Disruptions: In the event of a planned or unexpected disruption to services or facilities that may affect accessibility, Cropland Solutions Inc. will provide notice. This notice will include information about the reason for the disruption, its anticipated duration, and any alternative arrangements available.
Availability of Documents: This policy, as well as other documents related to accessibility, will be made available upon request. Cropland Solutions Inc. will provide these documents in a format that takes into account the individual's disability.
Review and Revision: This Customer Service Accessibility Policy will be reviewed and updated regularly to ensure its continued effectiveness in meeting the evolving needs of individuals with disabilities.
Contact Information: For more information or to provide feedback on our accessibility practices, please contact:
Hana Ibrahim M.Sc, B.Sc
Lab Director at Cropland Analytics
Thank you for choosing Cropland Solutions Inc. We are dedicated to providing exceptional customer service to all individuals, irrespective of their abilities, and continually improving our accessibility initiatives.